A little clarity.
A lot of confidence.

Callink provides inbound order taking and customer support for UK restaurants, takeaways and other businesses. We answer calls on your behalf using an agreed greeting, menu and call handling process.

We serve businesses in the United Kingdom, with call centre operations based overseas, including Pakistan. Our agents are trained around each client’s menu, service expectations and agreed procedures.

We review your existing telephone setup and discuss a suitable forwarding or routing arrangement. Any changes and associated requirements are confirmed with you before the service starts.

We can discuss Foodhub and live order integration as part of your setup. Compatibility depends on your system and configuration, so we confirm the available workflow before making any commitment.

Coverage is agreed around your business needs, opening hours and call volumes. Tell us which days and hours you need, and we will discuss the available options.

During onboarding, we gather your menu, prices, offers, delivery rules and handling instructions. We agree the order taking and escalation process with you before calls are handed over.

We provide a tailored quote based on your required hours, call volumes, number of locations and setup. Use our contact form to share a few details about your business and get started.

Yes. We can discuss support for individual sites and multi-location businesses, with separate menus, hours and instructions agreed for each location.

We agree clear escalation rules during onboarding. Questions that require your approval, specialist advice or action from the kitchen are referred to your nominated contact.

Use our contact form. Tell us about your business, opening hours and current call handling, and we will discuss a suitable setup and quote.

We review how your menu is organised, how items are described and where meal deals, extras or clearer choices could help. The scope is agreed with you and changes are approved before they are applied.

Yes. We help plan campaigns, prepare message copy, organise eligible audiences and configure the agreed sending platform. Platform access, messaging costs, sender details and scheduling are confirmed as part of your proposal.

Campaigns are built around your own eligible customer audience. We discuss how your list was collected, the permissions available and the opt-out process before setting up a campaign. We do not promise purchased customer lists.

Callink’s call handling is delivered by trained people. Technology supports the routing and agreed order workflow, while your customers speak with a human agent.